There are people who are severely sick from serious infection, trauma, and heart attack. As a staff member, you’d have to see these patients straight away and everyone has to concentrate on them.
Together with primary care doctors, emergency providers are the frontliners of medical care. They see patients with nearly every imaginable problem and this is why they need more health care professionals. As Emergency Staffing Solutions emphasizes, “There’s an increased need for qualified and experienced physicians amid the growing population and the increasing demand for quality health care services.”
On the other hand, patients who aren’t critically sick have to wait for their turn and the waiting can frustrate them. Here’s how you can attend to these kinds of patients:
The Forgetful Patient
You’ll encounter patients who have no idea why they’re at the ER. As soon as they get in, ask them to write down their symptoms and primary concerns. Advise them to bring a friend or family member next time around for better communication. They don’t have much time to see their doctor, so you have to explain how critical time is in the ER.
The Internet can be an influential instrument for empowering patients, but not everyone uses it responsibly. Occasionally, you’ll meet patients who scare themselves by looking up symptoms and diagnosing themselves. Speak calmly to them and explain that they can use the Internet to understand their diagnosis, but not to analyze themselves.
There are patients who say “yes” to everything that you ask. They will try to convince you that they have muscle pain, chest ache, fatigue, and headache all at once. Even though there are some disorders that cause affect several parts of their body, they will just say “yes” to convince you that they’re sick. Do not dismiss the patient though, as your Hippocratic oath states, “First, do no harm.” For hypochondriacs who frequently return, it is best to call a psychiatrist and a social worker for evaluation.
The ER is probably one of the busiest departments in a hospital. Knowing how you can effectively deal with these different patients will help make your job easier.